Last updated: July 11, 2018
Here you can find a list of all processing activities that involve any personal data from visitors, leads or users of quintly. In case you have any questions, please reach out to us at: dataprivacy@quintly.com
Purpose:
Handling and performing all payments for our product
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Contract (Art 6, 1b)
Time limits for erasure:
10 years (Legal obligation)
Technical and organizational measures
Purpose:
Compliance with all legal obligations regarding accounting, Analysis of accounting numbers
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legal obligation (Art 6, 1c)
Time limits for erasure:
10 years (Legal obligation)
Technical and organizational measures
Purpose:
Communication (internal/external) via email
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
3 months after contract end
Technical and organizational measures
Purpose:
Giving users a 14 day free trial in order for them to test the product to see if it fits their need, communicating with the user about the trial to help them get the most value
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Contract (Art 6, 1b)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Performing direct marketing via email to users, prospects and customers
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Providing information about our product and marketing content, getting users interested and engaged with our offerings
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Providing visitors with unique content (studies, whitepapers, ...) and contacting them later in regards of similar content and quintly products.
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Providing visitors with email courses that will send them valuable content in a series of emails spread over the next days and weeks
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Understanding user behavior on our websites in order to optimize the website and the positioning of our product, including the use of Google Analytics and Hubspot
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
14 months
Technical and organizational measures
Purpose:
Communicating with clients about topics relating to their use of the products and services
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Contract (Art 6, 1b)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Having a central place to store all user/client data in order to engage with them based on their interests
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Being reachable via phone for customers and anyone interested, being able to call out to users
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Improving internal communication by having a direct chat/messenger channel
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
Depending on use case
Technical and organizational measures
Purpose:
Giving visitors/users an easy way to contact us
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Analyzing data stored in a central data warehouse in order to derive optimized business decisions
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
Depending on use case
Technical and organizational measures
Purpose:
Giving customers an easy way to get in touch with our support
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Contract (Art 6, 1b)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Allowing customers to hand in support tickets and access our knowledge to solve issues on their own
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Contract (Art 6, 1b)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Asking users/customers for their feedback on how satisfied they are with our product/solution
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Giving users a chance to increase their knowledge about social media and our product
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Having a website for journalists to find interesting stories published by quintly, informing journalists about new stories
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
Depending on use case
Technical and organizational measures
Purpose:
Performing video meetings with customers and other interested people
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Giving users an easy way to find a suitable meeting slot with our team members
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Direct marketing to users that haven't been in touch with us for a while in order to see if they are still interested
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Sending offers to users that haven't been in touch with us for a while in order to check back on their interest regarding using quintly
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Analyzing user behavior in order to find out which of them are interested in our product/solution, contacting users based on their score in order to focus purely on the contacts that show interest in our product
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Informing users about quintly and general trends in social media
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Consent (Art 6, 1a)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Giving users a chance to request a 1-on-1 demo of our product
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Helping users that log in to our product to learn all the basics on how to use the tool
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Contract (Art 6, 1b)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Working with key clients on improving the product by hosting regular sessions and asking them for feedback on product iterations
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
3 months after contract end
Technical and organizational measures
Purpose:
Analyzing user behavior in order to protect from misuage and fraud, fingerprinting users in order to make sure they are not using multiple accounts (as to our terms)
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Analyzing the sessions of users in our product for errors in order to fix them, increasing overall product quality. Analyzing behavior in our product in order to optimize the product going forward.
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Communicating to users about product updates in order to help them to leverage our product in the best possible way
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Collecting log files on our servers for system maintenance, monitoring and performance improvement
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Building remarketing lists on our websites and services, including Google Remarketing Services and Facebook Custom Audiences
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Loading external fonts on our websites and services
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
Immediately
Technical and organizational measures
Purpose:
Providing users and customers with access to a list of articles that help them to use our tool in the best possible way
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Running A/B testing experiments on our website in order to optimize the website
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
Purpose:
Handling the cookie consent settings for visitors and collecting preferences to be then interpreted in Google Tag Manager (e.g., for excluding certain tracking scripts)
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
Immediately
Technical and organizational measures
Purpose:
Tracking conversions (e.g. demo request, trial signup) on our Website to measure marketing effectiveness
Categories of data subjects:
Categories of personal data:
Service providers used:
Lawfulness of processing:
Legitimate interest (Art 6, 1f)
Time limits for erasure:
9 months after last touchpoint
Technical and organizational measures
