Mar 3rd, 2017
Custom metric names on dashboards: Setting custom metric names in context of a specific dashboard was a common request by our clients. Now you are able to set a custom name for your metric as part of the metric settings on a dashboard. Just click the little wrench icon next to a metric on a dashboard and you'll find the Custom metric name option. This new name will then be used on the dashboard itself but also within related reports and exports.

Mar 3rd, 2017
Groups within the list of all profiles in our API: Our API's list-profiles endpoint list all the profiles within your account. Now it does also return the groups a profile is assigned to as part of the return for each profile.

Feb 20th, 2017
Indication if a YouTube Channel has private statistics access: Within the profile selector YouTube Channels with private statistic access enabled are now visualized with a separate icon, similar to how Facebook Pages with Facebook Insights access are handled. This helps to quickly understand if a given profile will fit e.g. a private statistics metric right before selecting within the profile selector.

Feb 9th, 2017
Better explanation of machine learning based Sponsored Post Detection: Our Own Posts Table for Facebook holds a column called Sponsored?. So far it was showing Yes or No which might have been misleading as the decision here is based on a machine learning algorithm which does not guarantee 100% accuracy (it's 96% accuracy to be precise). Thus we have switched from Yes/No to Highly Likely and Highly Unlikely to better reflect these numbers are to be interpreted with care.

Jan 23rd, 2017
Dedicated data source for Facebook Video Analysis: So far videos could be analyzed as a part of our Post Tables for Facebook using a filter to show videos only. Anyhow, there is a lot more statistics for videos only, which is why today we have introduced a new data source for Facebook Videos only, called facebookOwnVideos. Our new default metric Own Videos Table gives a glimpse into what can be done using this new data source. Please note this more in-depth analysis is only possible for Facebook Pages with Insights connection, thus not available for your competitors.

Dec 20th, 2016
Attachments for additional posting types: Using custom metrics you can now show the full attachment (e.g. a picture or a video) of a post also for Facebook Wall Posts (called User Posts), Pins for Pinterest and Status Updates for LinkedIn.

Dec 19th, 2016
New Hashtag metrics: What hashtags to use to be more successful is a common question, especially for networks like Instagram. Thus we have extended our default set of metrics by Hashtag Detection metrics for Facebook, Twitter and Instagram. So far these metrics were only available by creating them manually within our custom metrics section.

Oct 13th, 2016
Attach a shareable link to all automated report emails: The report settings for a dashboard do now offer support to attach a shareable link. Once activated for a concrete dashboard/report, our system will automatically attach a shareable link and place it within the email including the report. It's the same feature we do also offer within the tool via Export > Link, just embedded within the automated reporting feature.

Sep 29th, 2016
Custom thousand and decimal separators: Numbers are represented differently in different regions across the world. Within the account settings you can now customize the Number Format and it will then be applied consistently throughout the tool.

Sep 27th, 2016
Our API does now allow profile management: So far managing profiles was only possible within our tool. As of today there is now full support to add and remove profiles via the API. Beside that you are also able to search for new profiles before adding them as you are used to within our tool's Add Profile search process. Please read our API documentation for further information on how to use it.

Sep 26th, 2016
Better support for large tables in PDF exports: For large tables to be shown within PDF exports it could have happened that certain parts are not rendered correctly. We have done a bigger update on how the rendering of tables in a PDF works to finally resolve these issues.

Jul 20th, 2016
Week definitions are now interpreted consistenly: Within the account settings you can specify the week definition (Monday to Sunday or Sunday to Saturday). Once set up our tool does now interpret this setting consistenly throughout all metrics.

Jul 18th, 2016
Connect your Facebook Insights right from a Dashboard: You can now grant access to private-level statistics for your Facebook Page right from a dashboard. Our tool automatically offers a Connect Facebook Insights button in case you are looking at a private-level Facebook Insights metric if there is no profile connected yet avoiding the more complicated workflow to go via the Manage Profiles page.

Jul 4th, 2016
Test API queries within the QQL Console: Our QQL Console now offers the visualization type API for easy testing of QQL queries without the need to visualize it. The console will automatically direct you to the Query Result tab in this case where you can just check the raw query output.

Jul 4th, 2016
New data source to see all your replies on Twitter: Beside just knowing how often you have replied, we recently added a new data source named twitterOwnReplies holding every single reply and its content you have sent on Twitter. This helps a lot e.g. when measuring customer care. Typical metrics include deeper analysis on the actual content replied to the user, e.g. inspecting who of your team has been replying.

Jun 20th, 2016
Option to disconnect Facebook Insights: You are now able to also disconnect the Facebook Insights for a specific Facebook Page in case you want to be sure there is no access to these private level numbers anymore. Just click the Disconnect Facebook Insights for a specific Page on the Manage Profiles page to do so.

May 30th, 2016
New Facebook metric: As some clients have been confused how they can see the global fan count in case of Facebook Pages being part of the Global Page construct, we have just introduced a new metric called Global Fans Total. This metric does always show the global instead of the local fan count, which is the default for Pages being part of the Global Page construct. For all other Pages this will just show the regular fan count.

May 26th, 2016
Further information on data availability and private level statistics: We have enhanced the information available on our Manage Profiles page for every single profile in case you have authenticated for Facebook Insights or YouTube Insights. In that case the information about how much data is available is now more accurate and also showing who has been the one doing the authentication. This way you do always know who you need to contact e.g. in case authorization expired.

May 16th, 2016
Auto completion for QQL: We have rolled out another big update for our QQL console, this time focussing on auto completion of available data sources and column names. Whenever you type within the QQL query editor you will be offered matching table and column names automatically. Further the set of available tables and columns can now be accessed at all times on the right side.

Apr 25th, 2016
Date selector enhancements: Our date selector is now able to understand this quarter as a relative time period simply selecting the start of the current quarter as the start and the current day as the end time.

Apr 22nd, 2016
Facebook Reactions on a public level: Days after Facebook launched Graph API v2.6 including the break-down of all reactions on a public level for all posts, we have also added full support in our tool. Our Interactions Distribution and Own Posts with Reactions Table are the first metrics to give you all the details necessary. Further metrics will follow over the next days. Of course you can also build your own formulas on top of this using QQL via the facebookOwnPosts data source.

Apr 13th, 2016
Additional Insights for Pinterest: We have added a bunch of new metrics for Pinterest focussing on the split of Pins you have created yourself (called Own Pins) and the ones created by others (called Collaborator Pins). Various metrics have been modified to give you further Insights on this and of course these can also be accessed via QQL in all pinterest* data sources.

Mar 29th, 2016
Analyze your Page's inbox from a customer care perspective: We have introduced a new metric called Private Messages Table and the related data source facebookInsightsConversations both ready for analyzing your Page's message inbox from a customer care perspective, e.g. for measuring response times. Of course this is only available for Facebook Pages you have connected with Facebook Insights. Next time you connect or renew a Page within our tool we will ask you if you also want us to analyze your Page's inbox. Once approved you can directly start using this new data source. With the addition we are finally able to measure your whole Customer Care performance including both private messages and public wall posts.

Mar 24th, 2016
Several improvements for QQL: Our QQL console is now able to preserve how you format your QQL queries using spaces, tabs and line breaks which is a big step for better readability. Further we have introduce a new math method to calculate the power, e.g. xy. Simply use POW(x, y) to calculate x raised to the power of y.

Mar 21st, 2016
Weekly interval showing date next to week number: So far when using the weekly interval we were only showing a week number (W1, W2, etc.) in charts. For better readability we have now switched this to date plus week number.

Mar 18th, 2016
Support for Reactions on Facebook: Hours after Facebook made this available within their Facebook Insights APIs we have launched support for Reactions. Check out the full coverage of this on our blog. Please note that right now this is limited to Pages connected with Facebook Insights only. We are still awaiting the launch of Reactions in their APIs also on a public level so you can also check this for your competitors.

Mar 17th, 2016
Send automated reports at a specific time of the day: This is a big enhancement for our automated reports feature. Beside just specifying the day for receiving your pdf report, you can now also set the concrete time of the day. This will ensure you are getting your reports at the right time following your time zone. Therefor you will now find two new options Time and Timezone within your report settings on all dashboards.

Mar 7th, 2016
Enhanced question detection algorithm: Our Question Table for both Facebook and Twitter uses a simple algorithm to identify if a User Post (or Mention in case of Twitter) is taken into consideration. This algorithm has been extended, now being able to find out if a Post/Tweet is a question more reliable. Different variations of the question mark (e.g. ending with ¿) will now also be identified correctly.

Mar 1st, 2016
Easily recognize Facebook Pages with Facebook Insights access: Facebook Pages connected with the Facebook Insights will now show up with a new icon within the profile selector. This will help to quickly identify if you have Facebook Insights access available for a given Page. The same icon is also used for all Facebook Insights based metrics.

Feb 9th, 2016
Industry Benchmarks: We have finally added support to benchmark yourself against the average of a whole industry as an addition to just benchmark against specific profiles. You can add an industry benchmark by clicking the Add Profile button on the top of our Manage Profiles page. Just click the little arrow next to Add Profile followed by Add Benchmark. You can narrow down to a specific country or choose Globally Operating and then choose the industry you would like compare with. Within the tool a benchmark behaves like a regular profile, just showing the average of the selected industry instead. A great addon is to not take all the profiles we have tagged for this specific industry, but instead go for the Top 10 or Top 25 only.

Feb 4th, 2016
Timezone support for our API: So far all dates and times returned by our API were always bound to the timezone setting of the admin user within your account. Now you can explicitely tell our API to return dates and times in a specific timezone by passing a timezone parameter. This is now also well documented on our API docs page.

Feb 3rd, 2016
White-labeling does now also work on login page: If you have booked the extra white-labeling package you can now also have a more custom login page which will be co-labeled by showing your logo next to ours.

Jan 28th, 2016
New data source for Facebook Insights: An new data source facebookInsightsByCountry has been added in addition to the already existing facebookFansByCountry. There is mainly two differences: 1. the Insights based one is doing requests towards Facebook's APIs in real-time, the same way we already do it for all facebookInsights* data sources. 2. is that it can also show private level metrics per country like Reach.

Jan 15th, 2016
Additional ways to describe relative time periods: Relative time periods are a necessity when setting the timing for automated reports and thus our date selector had support for this from the very beginning. Today we have introduced another keyword called previous. Lets assume every Wednesday you want to get an automated report via email including the data for the full last week (Monday to Sunday). Even though this was possible so far, it was quite complex (one solution was to use -9 days, + 7 days which could be interpreted by our date selector's smart search). Now you can just use previous week and also previous month to solve these kinds of reportings. Next to use them within the date selector's smart search you will now also find both of them within the predefined set of time periods.

Dec 21th, 2015
Why you need to authenticate for adding Twitter and Pinterest profiles: Lots of users were wondering why they need to authenticate when adding a Twitter or Pinterest profile for the first time. This has been a frequent question for our support team. Finally the answer is here and we do now also have a More details link right next to the authentication button within our Add Profiles dialog.

Dec 7th, 2015
Facebook fans by country over time: We are now able to show the break down per country for all Facebook Pages over time. A typical use case for this is to e.g. see how just the share of German fans has developed over the last few months. Using QQL the underlying data source (facebookFansByCountry) can be used to filter for any given country of set of countries.

Nov 3rd, 2015
Support for Pinterest: It was a longer journey but we finally managed to add full support for tracking Pinterest profiles, now having 8 different platforms we are able to monitor. Read the full story here.

Nov 2nd, 2015
Sharing dashboards via link for a longer time: We have increased the expire time for a dashboard shared via link to 180 days. This will allow you to share dashboards with your colleagues or clients for a longer time without the need to create a new one every 30 days.

Oct 26th, 2015
Regression line in all time-series charts: You can now show a regression line within all time-series charts like line or column charts. Simply set the QQL config regressionLine to true and it will directly show up. And even better, it does even draw the regression line into the future by specifying an end date in the future. This way we can already give you a very brief insight into how e.g. your fan base will develop over time by using a simple prediction approach.

Oct 9th, 2015
Facebook Insights: Again we have enhanced the set of data points available from the Facebook Insights for your own Facebook Pages. This time we have added reach and PTAT numbers to the gender and age based data source (called facebookInsightsByGenderAndAge), introduced a data source holding the referrals of all views and further statistics by store type (named facebookInsightsPageViewsReferrals and facebookInsightsByStoryType).

Oct 8th, 2015
Meaningful filenames when exporting: When doing exports and reports, filenames for the files being exported do now include much more information about what is shown, like the name of the dashboard, profile or group, and the time period selected.

Oct 5th, 2015
Higher quality exports: Image exports as JPG or PNG do now get exported at a higher image quality.

Sep 28th, 2015
Optimized workflows for adding profiles and metrics: When adding profiles within our tool you can now directly go for "Add another profile" within the "Add Profile" dialog and thus add multiple profiles in a row much quicker. The same we have implemented when adding metrics to one of your dashboards.

Sep 25th, 2015
Attachments for posts on Instagram: We are now offering another column called attachmentPreviewPicture within the Instagram Posts data source (instagramOwnPosts) allowing to show the attached image or video directly within the Own Posts Table.

Sep 24th, 2015
Facebook Insights: We have now integrated statistics about your fans being online broken down per hour. The related data source is named facebookInsightsPageFansOnline.

Sep 10th, 2015
Facebook Insights: When building metrics for Facebook Insights with our QQL Console there were certain limitations when it comes to looking at daily, weekly and 28 days numbers known from the Facebook Insights. Our daily interval selected within our date selector was auto-mapped to the daily numbers in the Facebook Insights, the weekly interval to weekly numbers, the monthly interval to 28 days numbers. As of today we have introduced a bunch of new columns within our facebookInsights data source allowing to even show e.g. 28 days numbers on a daily interval. So finally it is possible to decouple the time interval chosen with the date selector from the interval you know from the Facebook Insights allowing even more flexibility when creating Facebook Insights based metrics.

Aug 4th, 2015
Quickly identify the right profiles: Our search within the Add Profile dialog does now offer a link for every profile listed to identify if this is the profile you are looking for even faster. On top of this we will now also show the username next to the profile name if present.

Jul 29th, 2015
Read-only access: We have launched a powerful feature for our customers having multiple users within their company account. You are now able to give certain users read-only access to our tool. Once you have Spaces activated you will even be able to set read-only rights on a per Space level. You can set these rights when adding or editing users within the settings. Read more about this feature on our blog.

Jul 27th, 2015
Clicks on Shortened Links: To avoid misinterpretation we have removed the Link clicks columns from all Own Posts tables throughout the tool. This number was based on shortened links within a post (e.g. bit.ly, ow.ly) by asking for the public click count via the API of mentioned link shortening services. Anyhow, these numbers need to be interpreted carefully as these are only meaningful if a unique link is created per post. Thus we decided to remove it from all default metrics and leave it for usage within custom metrics instead.

Jul 24th, 2015
PowerPoint Exports: Tables within PowerPoint exports do now match how tables look within our tool. Column widths, columns composed by multiple attributes, basic formatting (bold and italic style within cells) and auto-wrapping for tables with lots of rows has now been implemented.

Jul 20th, 2015
YouTube Playlist Statistics: A new metric Playlists Table has been added to the YouTube Insights section showing key statistics for playlists within your YouTube channel.

Jul 15th, 2015
Facebook Insights: The Own Posts Table for your private Facebook Insights statstics now as another column called Link clicks (Unique) covering all clicks on your posts attachments directing to an external website.

Jul 10th, 2015
Facebook Insights: New default metrics within the Facebook Insights section have been introduced: Fan Demographics, Fans By City Table, Post Engagement Funnel and Video Funnel

Jun 25th, 2015
Bubble Maps Charts: There is a new chart type called Bubble Maps which is there to visualize data for specific geo locations like cities. This is in addition to our existing Maps chart which is only able to show data for full regions (e.g. countries, continents). The Fans By City Map within the Facebook Insights section is a first powerful example of what's possible using this new chart type.

Jun 19th, 2015
Date Selector: The date selector present in the upper right corner within our tool now has extended support for relative time periods using the following syntax: -x days/weeks/months, +y days/weeks/months. Lets assume you want to send a report every Wednesday covering the last full week (Monday to Sunday). Using -9 days, +6 days this is now easily possible. You can try it yourself by using the date selector input box in the upper right, followed by pressing Enter. It will automatically select the right time period in the calendar on the left.

Jun 18th, 2015
Starting today we will keep you updated on all relevant changes to our product on this page.